Shipping policy

Thank you for shopping with PS Collection! We're excited to offer you a seamless shopping experience. Below you'll find details regarding our shipping process. If you have any questions, feel free to reach out to us at ssgroup@thepscollection.com.

Shipping Areas

We currently offer Cash on Delivery (COD) service across Pakistan.

Processing Time

  • Order Confirmation: Once your order is placed, you will receive an order confirmation email.

  • Order Processing: Orders are processed and shipped within 2-3 business days after confirmation. We work hard to ensure your order is packed securely and efficiently.

Shipping Time

  • Delivery times may vary based on your location.

    • Major cities (Karachi, Lahore, Islamabad, Rawalpindi, etc.): 3-5 business days.

    • Other cities & remote areas: 5-7 business days.

Shipping Charges

  • Free Delivery: We are pleased to offer free shipping on all orders.

  • Cash on Delivery Fees: A nominal COD fee may apply depending on the delivery location.

Tracking Your Order

Once your order has shipped, we will send you a tracking number via email or SMS, allowing you to track your delivery through our partner courier service.

Order Issues

If your order is delayed or if you face any delivery issues, please don't hesitate to contact us at ssgroup@thepscollection.com. We will address the issue as quickly as possible.

Incorrect or Incomplete Address

Please ensure that the shipping address provided is accurate. If there is any mistake or if the address is incomplete, we may not be able to deliver your order on time. Any additional charges due to incorrect address will be the responsibility of the customer.

Damaged or Defective Items

We take great care in packaging your items securely. If your order arrives damaged or defective, please contact us within 48 hours of receiving the package, and we will arrange for a replacement or refund, depending on the situation.

Contact Us

If you have any questions regarding your order, please feel free to reach out to us via email at ssgroup@thepscollection.com.

Thank you for choosing PS Collection!